Before you contact us.

No. Private consultations are not paid through website checkout. We first confirm the service scope through WhatsApp or Email, then provide a Service Agreement and Invoice.

Yes. Fortune-Ward offers BaZi / Four Pillars Consultation Service for personal reflection, timing tendencies, strengths, and life-stage planning from a traditional Chinese metaphysical perspective.

No. QiMatrix presents Feng Shui, BaZi, and Chinese metaphysics as traditional cultural guidance, spatial reflection, symbolic living, and personal reflection. We do not guarantee specific real-world outcomes.

It depends on your consultation scope. We may ask for your main question, background context, birth details, space photos, floor plan, direction information, or other relevant materials.

Yes. Some clients request a combined review involving both space and personal timing. We'll confirm the final scope before issuing the Service Agreement and Invoice.

No. Physical products are purchased through the online shop. Private consultation services are arranged separately through WhatsApp or Email, with Service Agreement and Invoice documentation.

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order. Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: Track Your Order

If you need any further assistance with tracking your order. Please contact us in following ways:

TikTok https://www.tiktok.com/@fortuneward3

Ins https://www.instagram.com/eastfortuneward/

Pinterest https://www.pinterest.com/EastFortuneWard/

YouTube https://www.youtube.com/@Fortune-Ward

E-mail: fengmian1106@gmail.com

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

Shipping Range

• We can ship worldwide and offer free shipping on orders over $99.
  
• We ship to almost every country in the world. We also offer DHL Express Shipping as a paid alternative.
  

Delivery Time

• Order Processing: 2–5 Business Days
  
• Express Shipping (DHL): 6–8 Business Days
  
• Standard Shipping: 7–20 Business Days
  

Estimated Shipping Time by Country

• United States: 8–14 Business Days
  
• Canada: 8–14 Business Days
  
• Australia: 8–15 Business Days
  
• United Kingdom: 7–12 Business Days
  
• Mexico: 10–16 Business Days
  
• Germany: 7–12 Business Days
  
• Italy: 7–12 Business Days
  
• Singapore: 8–14 Business Days
  
• France: 7–12 Business Days
  
• Spain: 7–12 Business Days
  
• Netherlands: 7–12 Business Days

Note:

1. Other countries not listed above, please refer to the actual checkout page or contact our customer service.
   
2. This information is for reference only. Please refer to the checkout page for the exact shipping cost and estimated delivery time.
   

Wrong Shipping Information

• If you entered an incorrect shipping address or contact information, please contact our customer service within 2 hours.
  
• Please make sure your shipping address is entered correctly. Once your order has been processed and shipped, we may not be able to redirect the parcel to another address.
  
• Contact us at: fengmian1106@gmail.com
  

Tracking Information Not Updated

If your order shows as shipped but the tracking information has not been updated yet, this may be due to the following reasons:

1. When the product is handmade in China and delivered to the carrier, the tracking number will be uploaded to the order page afterward.
   
2. Due to international transportation, it may take 3–5 days for the package to arrive at the international shipping center. During this period, tracking information may not be available for the inland transportation from the place of origin to the international shipping center. The tracking information will be updated once the package arrives at the international shipping center and is scanned.
   

If you still cannot track your order after this period, please contact us:

TikTok: https://www.tiktok.com/@fortuneward3

E-mail: fengmian1106@gmail.com

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.

• Bahamas
  
• Yemen
  
• Cuba
  
• Iran
  
• Sudan
  
• Syria
  
• Free shipping for all orders over US$99 (Free Product is not included). Otherwise, it costs US$6.
  

*The shipping cost of the Free Product is not deductible. (If you place order over $69.99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:

TikTok: https://www.tiktok.com/@fortuneward3

E-mail: fengmian1106@gmail.com

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

You can pay by Visa, Mastercard or American Express but also by Paypal, Discover, JCB, Diners Club, RuPay, Maestro, Hypercard, Trustly, and 29 more. We do not accept bank checks, wire transfers or cash on receipt.

If you have any questions, do not hesitate to contact us in following ways:

TikTok: https://www.tiktok.com/@fortuneward3

E-mail: fengmian1106@gmail.com

Note: We do not support cash on delivery. Sorry for the inconvenience.

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.

If you have any questions, do not hesitate to contact us in following ways:

TikTok: https://www.tiktok.com/@fortuneward3

E-mail: fengmian1106@gmail.com

The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email: fengmian1106@gmail.com

We will happily check this for you.

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Fortune-Ward is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Fortune-Ward has no control over the tax rates of different countries. Sales tax is automatically applied to your Fortune-Ward order in accordance with individual state codes and regulations.

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message

• Please make sure you have inputted the correct details.
  
• If all details are correct, pls contact your bank to ensure there are no problems with the card.
  
• If the above is no problem, please contact us to submit details and we will investigate further.
  

To help us solve the issue for you, please include as many of the following details as possible.

• What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
  
• What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
  
• What payment method you were trying (e.g. PayPal, Visa)
  
• A description of the problem and what time the problem occurred
  
• If you get an error message, please include it in your message to us
  

Payment Declined

If your credit or debit card was declined, please check the following:

• Card expiry date
  
• If your card billing address is different from the billing address you informed on checkout.
  
• If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

It's very simple to buy from Fortune-Ward!

In order to help you, we have prepared a short step-by-step guide below:

• Select the product you wish to buy.
  
• Choose the right wish/usage scenario/quantity you would like. Please read the product description for the detailed information of the item. When you are ready, click "Add to cart" or "Buy it Now".
  
• If you have a "Discount code", you can apply it on the checkout page.
  
• Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".
  
• Finally, enter your payment details. When you are ready, click 'Pay Now.
  
• Waiting for shipment. :) As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.
  
• Notice:Until your order is successfully delivered, we may contact you regarding any updates or issues arising during order processing. Please keep an eye on the contact information you provided at checkout so you don’t miss any important messages.
  

Enjoy the rest of your day!

If you need any help please go to our contact us page so we can assist you here.

For the usage of the discount code:

• Check to make sure the code was copied properly and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us: fengmian1106@gmail.com
  
• Discount codes cannot be combined. Only one discount code can be used at checkout.
  

If you have any questions, do not hesitate to contact us via e-mail: fengmian1106@gmail.com

For the usage of the discount code:

• If you have a discount code, you can apply it here at the checkout page.
  
• Check to make sure the code was copied properly and click “APPLY”, and then the price will change.
  
• If you see an error message, please check if your discount code is valid.
  
• Discount codes cannot be combined. Only one discount code can be used at checkout.
  

If the code doesn’t work, please contact us: fengmian1106@gmail.com

Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.

please contact us in following ways:

TikTok: https://www.tiktok.com/@fortuneward3

E-mail: fengmian1106@gmail.com

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.

Please check your address on your confirmation email which is sent after purchase.

• If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
  
• If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.
  

Please contact us by email: fengmian1106@gmail.com within 24 hours of placing your order.

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add fengmian1106@gmail.com to your contacts, otherwise your confirmation email may end up in your spam folder. If you have not received your order confirmation email please contact us.

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days.

All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.（这部分需稍后和网站的退换货政策确认统一）

Please send the following to fengmian1106@gmail.com, so that we can help you as quick as possible:

• Order number
  
• A photo image of the product
  
• Name of product

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to fengmian1106@gmail.com you received so we can confirm the correct product was shipped.

We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send to fengmian1106@gmail.com, so that we can help you as quick as possible:

• Order number
  
• A photo image of the product
  
• Name of product
  

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.

Please try to send the order number and tracking number to fengmian1106@gmail.com, so that we can help you as quick as possible:

Refund policy

REFUND AND EXCHANGE

Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement. Please note you may return most items (unused) in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges such as gift wrap are non-refundable.

However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You’ll receive a refund or replacement once we receive the item back if the item is in stock.

Please note that after an exchange is made, the item(s) do not qualify for refunds.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Free items from special offers are final sale. Please note that returns and exchanges are not available in this case.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return labels will be provided only for defective products within the policy time.

Return shipping costs vary depending on the product weight, your shipping location, and the express delivery you choose.

Additional non-returnable items:

• Gift cards
  
• Personalized or customized products
  
• Sage sticks, candles, and soaps after being opened or used.
  
• Sale items (special offers)

If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us:

fengmian1106@gmail.com

Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!

Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.

To complete your return, we require a receipt or proof of purchase.

Note: Please do not return your purchase to the address shown on the package.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.

If you’ve done all of this and you still have not received your refund yet, please contact us at

fengmian1106@gmail.com

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

fengmian1106@gmail.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fengmian1106@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns Without Label

To return your product, you will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records.

Buddha Stones is not responsible for packages lost in transit if sent via a non-trackable carrier.

For more Care Instructions click this article:

https://buddhastoneshop.com/pages/how-do-i-take-care-of-my-jewelry（参考）

If you have any problems, please contact us in following ways:

TikTok: https://www.tiktok.com/@fortuneward3

E-mail: fengmian1106@gmail.com

Our shipping address for returns is:

Company Name: Fortune-Ward

Please email fengmian1106@gmail.com for detailed address

6.I received the item but I don't like it.

We're sorry to hear that you've received the item you did not like.

Don't worry! We'll do our best to help you with this. Please reach out to fengmian1106@gmail.com You can check our return policy