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Frequently Asked Questions
Our cultural keepsakes, talismans, and incense beads are handcrafted by dedicated artisans rooted in classical Eastern traditions, using authentic natural minerals, certified sandalwood, agarwood, and traditional herbal formulations with zero synthetic additives.
Each order is meticulously inspected, prepared, and dispatched directly from our specialized artisan studio with end-to-end international priority door-to-door tracking.
Each order is meticulously inspected, prepared, and dispatched directly from our specialized artisan studio with end-to-end international priority door-to-door tracking.
Order Preparation: Each piece undergoes careful individual inspection and packaging within 1–2 business days (custom-sized pieces may require additional crafting time).
Estimated Delivery Times:
• United States & Australia: 8–14 business days
• Singapore, Hong Kong & Macao: 3–5 business days
• Malaysia: 4–7 business days
• Canada: 10–15 business days
• United Kingdom & Europe: 7–12 business days
• Worldwide Express: 6–8 business days
Estimated Delivery Times:
• United States & Australia: 8–14 business days
• Singapore, Hong Kong & Macao: 3–5 business days
• Malaysia: 4–7 business days
• Canada: 10–15 business days
• United Kingdom & Europe: 7–12 business days
• Worldwide Express: 6–8 business days
We offer Free Standard Shipping on all orders over $99 USD worldwide.
For orders under $99 USD, flat-rate shipping applies at checkout:
• $5.99 USD for Singapore, Malaysia, Hong Kong, and Macao
• $6.99 USD for the United States, Canada, and Australia
For orders under $99 USD, flat-rate shipping applies at checkout:
• $5.99 USD for Singapore, Malaysia, Hong Kong, and Macao
• $6.99 USD for the United States, Canada, and Australia
We offer a 30-Day Easy Return Policy. If you are not completely satisfied, you may initiate a return within 30 days of receiving your order in its original unworn condition. Refunds are processed back to your original payment method within 7–10 business days upon inspection.
Our herbal incense beads are created using traditional cold-press craftsmanship blending aged agarwood, sandalwood, and botanical herbs with zero synthetic fragrance oils. Keep them dry away from water, perfumes, and lotions, and store in the provided silk pouch or wooden case.
Yes. Every piece arrives enclosed in an authentic Song-dynasty style keepsake box, scholar wooden case, or protective silk pouch accompanied by cultural storytelling cards and care guides, ready for gifting upon arrival.
